LoadMaster Access Case (INC1599491) - Meeting Summary

Summary

The meeting focused on troubleshooting an access issue in LoadMaster related to remote indexing for email errors. Laura identified that a specific email error box was missing from Audrey’s access, preventing her from indexing emails correctly. Dario confirmed that the ID provided had the necessary permissions but suspected a submenu issue. He plans to investigate how similar access was granted to another user, Sarai, to determine the correct setup.

Meeting Notes

• Laura demonstrated the issue, showing that the expected "Load E-mail Errors" box was missing.
• Dario verified that the provided ID had full product access but suspected a submenu-related restriction.
• Laura referenced a similar case where Sarai’s access was successfully configured and suggested checking what was done for her.
• There are two similar email error boxes; one works correctly, while the other might be for testing or another purpose.
• Laura provided a picture of the issue but mentioned difficulties capturing a clear screenshot.
• Dario suggested using a screenshot tool with a delay function for better captures in the future.

Action Items

• Dario: Investigate how access was granted to Sarai and determine if the same method can be applied to Audrey.
• Dario: Verify if the missing menu item is part of a submenu restriction and adjust access accordingly.
• Laura: Provide additional details or screenshots if needed once Dario has investigated.
• Dario: Confirm back to Laura once Audrey’s access has been updated and tested.